Refund policy

Return & Refund Policy

1. Overview

At Elegante Wear, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we offer a return and refund policy designed to be fair, transparent, and simple.

By placing an order on elegantewear.com, you agree to the terms outlined below.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 14 days of delivery

• Unworn, unwashed, and in original condition

• All original tags attached

• In original packaging

Items that do not meet these conditions may not be eligible for return or refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Final sale items

• Clearance or discounted promotional items (if marked)

• Undergarments or intimate wear (if applicable)

• Items damaged due to misuse

4. How to Request a Return

To initiate a return, please contact our customer service team at:

[email protected]

Please include:

• Your order number

• The item(s) you wish to return

• The reason for return

• Photos (if the item is defective or incorrect)

Once your request is approved, we will provide return instructions.

5. Return Shipping

Customers are generally responsible for return shipping costs unless the item received is incorrect or defective.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages without tracking.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be processed to your original payment method

• Processing time is typically 5–10 business days

• Bank or payment provider delays may apply

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request:

• Photos of the item

• Packaging images

• Order details

Once verified, we will offer a replacement or full refund.

8. Exchanges

We currently offer exchanges depending on product availability.

If you would like to exchange an item, please contact us and we will guide you through the process.

9. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account again

• Contact your credit card provider

• Contact your bank for processing updates

If the issue persists, please reach out to us for assistance.

11. Contact Us

If you have any questions about returns or refunds, please contact:

Email: [email protected]
Company: ANTODA LIMITED
Website: elegantewear.com

We aim to respond to all inquiries within 24–48 business hours.