Shipping policy

Shipping & Delivery Policy

1. Overview

At Elegante Wear, we are committed to delivering your order as quickly and reliably as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through elegantewear.com.

By placing an order, you agree to the terms outlined below.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing includes:

• Order verification

• Quality checks

• Packaging

• Warehouse preparation

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

3. Shipping Time

Estimated delivery times vary depending on your location:

• United States & Canada: 7–12 business days

• Europe: 7–15 business days

• Australia & New Zealand: 8–15 business days

• Other international regions: 10–20 business days

Please note that delivery times are estimates and may vary due to customs delays, weather conditions, or carrier-related issues.

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order weight.

Occasionally, we may offer promotional free shipping campaigns, which will be clearly displayed on the website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment status through the carrier’s website.

Please allow 24–72 hours for tracking information to update after shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We are not responsible for delays caused by customs clearance procedures.

7. Shipping Delays

While we work closely with trusted logistics partners, delays may occur due to:

• Customs inspections

• Weather conditions

• Peak shopping seasons

• Carrier disruptions

• Incorrect or incomplete shipping information

If your order is significantly delayed, please contact our support team.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, we are not responsible for lost or undelivered packages.

If you notice an error, please contact us immediately at [email protected].

9. Lost or Missing Packages

If your tracking shows that your package has been delivered but you have not received it, please:

• Check your surrounding area and mailbox

• Contact your local carrier

• Reach out to our support team

We will assist you in investigating the issue with the carrier.

10. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability or warehouse location.

You will receive separate tracking numbers if this occurs.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact:

Email: [email protected]
Company: ANTODA LIMITED
Website: elegantewear.com

Our support team typically responds within 24–48 business hours.